FINE JEWELRY CARE
GOLD / CHAINS / CHARM NECKLACES
We recommend you care for your Jennifer Fisher Fine Jewelry by cleaning it with warm water and diluted mild soap. You can use a soft brush or cloth; avoid using an abrasive material as it can scratch the gold unevenly. Be sure to rinse and gently wipe dry after cleaning. The charm necklace is designed to allow the charms to move around the chain freely. Sometimes you may notice a darkening or smudge-like substance at the top of the charms by the jump rings, this is natural and can be wiped away by using the technique outlined above. When wearing multiple charms together, it is natural for the charms to cloud and dull in different places over time as a result of them rubbing together. Every charm may experience something different based on the respective size, weight and organization on the chain. The charm necklace was designed to be a unique piece and is meant to age naturally to become your own. We recommend to not over polish the charms and let them age organically. This creates a beautiful patina and shows the true life and love of your jewelry.
If you own one of our one of a kind Jennifer Fisher South Sea Pearls, extra care must be take when cleaning your piece. You can rinse your pearl in its own in warm water but must take extra care not to clean the pearl with any chemicals, abrasive cloths or solutions. When cleaning charm necklace please remove pearl before cleaning the gold and clean separately.
It is imperative to follow the care instructions for your Jennifer Fisher Enamel. To keep your enamel looking new and vibrant please keep it away from lotions, shampoos and cleansers. Avoid swimming in salt and chlorinated water, and heavy perspiration during exercise. Never Clean Enamel in ultrasonic jewelry cleaners or with ammonia based cleaners. Wipe clean with a damp gentle cloth only. Please take care not to drop your enamel pieces as this can cause chips or crack in the enamel.
BRASS JEWELRY CARE
Your Jennifer Fisher Jewelry purchase has a base metal of brass and is plated in either 10K Yellow Gold, 14K Yellow Gold, 14K Rose Gold or Silver with Rhodium and solid 14k Gold Posts. To ensure the piece, plated jewelry should not be worn while swimming, bathing, exercising or when applying perfumes, lotions or hair products. To clean your plated jewelry, use a soft cloth and gently wipe (do not buff) the surface. Please do not use water, harsh chemicals, jewelry cleaners or jewelry cloths as they will affect the finish of the piece. When not wearing your piece, it is best to store in the provided pouch.
Jennifer Fisher Jewelry is not responsible for the maintenance or improper care of your jewelry.
All Repairs are on a case by case basis.
FINE JEWELRY REPAIRS
Please reach out to the sales team (1-888-255-0640 or email email@example.com) for a repair or alteration to your Jennifer Fisher fine jewelry. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and it is determined that there is an issue with the product.
BRASS JEWELRY REPAIRS
Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.
Brass Repair Costs:
All Huggies: $50
All Mini Hoops + Baby Thread and Baby Lilly Hoops: $60
Baby + 2” Hoops: $70
2.5”, 3 + 4” Hoops: $80
Ear Cuff: $30
Broken Post: $50
Thin Rings: $40
Wide Band Rings: $45
Thin Cuffs: $55
Wide Cuffs: $60
Repairs may be processed in store or shipped. To ship, please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.
ATTN: Repairs Department
c/o Jennifer Fisher Jewelry
103 5th Ave.
New York, NY 10003
A sales representative will reach out upon receipt of the package to finalize repair details and payment information.